Published: January 24, 2004 | Last Updated: April 23, 2018
Idera Inc., together with its United States subsidiaries, CopperEgg Corporation, Uptime Software, Inc., AquaFold, Inc, Embarcadero Technologies, Inc., Sencha, Inc. and Precise Software Solutions, Inc. (collectively, the “Company”), is committed to respecting and protecting the privacy of our customers, partners, webinars attendees and website visitors. Specifically, we do not sell, rent or trade email lists with other companies for marketing purposes. In this Privacy Statement we describe the Company’s privacy practices in relation to the use of the Company’s Websites (as defined below) and the related applications, services, products and programs offered by the Company (collectively, “Services”), as well as individuals’ choices regarding use, access and correction of personal information.
The Company’s Services comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. You can view a description of how we comply with the Privacy Shield Principles in our Privacy Shield Notice. The Company has certified to the Department of Commerce that the Services described in our Privacy Shield Notice adhere to the Privacy Shield Principles. To learn more about the Privacy Shield principles, please visit https://www.privacyshield.gov/welcome.
1. Websites covered
This Privacy Statement covers the information practices, including how the Company collects, uses, shares and secures the personal information you provide to websites that link to this Privacy Statement, which are the following websites www.idera.com; www.aquafold.com; www.embarcadero.com and www.sencha.com (collectively referred to as the “Company Websites”).
2. Collection of Personal Information
Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or mailing address.
In general, you can browse our website without giving us any personal information. We use web analytics software to analyze traffic to this web site in order to understand our customer's and visitor's needs and to continually improve our site for them. This software collects only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address.
If you want to subscribe to a periodic communication such as a newsletter, we ask you to simply provide your business email address (“Optional Information”). Additional activities on our site may require you to be registered, for example, to read a white paper, download trial or free software, when you express an interest in obtaining additional information about the Services or register for an event. As part of the registration process, we may ask you for additional personal information, such as name, company name, address, phone number, and email address (“Required Information”). We use that information for several general purposes: to tell you about products and services if you so request, to fulfill your request, to contact you if we need to obtain or provide additional information; to verify the accuracy of our records, to contact you regarding customer satisfaction surveys.
For our downloadable software products, as part of the Required Information, on installation and execution, some of our products may send the Company certain information, including product version, product edition, and information about the operation system and/or environment where the product is installed, for example, applicable to product such as RAD Studio. Solely for our software as a service products, as part of the Required Information and in order to provide the Services to you, we store all the content you provide, including but not limited to accounts created for team members, files, pictures, project information, and any other information that you provide to the Services you use. Even though the Company stores these data as part of its Services to you, the Company does not have access or collect such data. For CopperEgg software as a service, we may also collect data about usage of the software. This may include, but is not limited to, numbers of users and groups, frequency and size of attachments, actions invoked in the product, IP addresses used to access the service, operating environment, and other interactions with product features. This information may be analyzed for security and auditing purposes.
When purchasing Services or registering for an event, the Company may also require you to provide your billing information, such as billing name and address, credit card number (“Billing Information”). Some activities require additional personal information. For example, to fulfill online orders for products, we require you to enter credit card information, and you have the option to provide a separate shipping address. When visitors of the Company Website apply for a job with the Company, the Company may also require you to submit additional personal information as well as a resume or curriculum vitae (“Applicant Information”). The Company may check for license validation and software updates for some of its products. Required Information, Optional Information, Billing Information, Applicant Information and any other information you submit to the Company through the Services or information provided to you by the Company through your use of the Services (e.g. license key) are referred to collectively as “Data.”
As you navigate the Company’s website, the Company may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons. Website Navigational Information as defined in Section 7 below, includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on Idera’s web pages viewed and the links clicked). For additional information about the collection of Website Navigational Information by Idera and others, please see Section 7 below.
3. Use of Personal Information
The Company uses Data about the Company’s customers to perform the Services requested. For example, if you fill out a “Request a Demo” Web form, the Company will use the information provided to contact you about your interest in the Services. In addition, the Company may use Data where it believes, in our sole judgment, to protect our rights and interests, for example to check for license validation either using the license key or your account details. Some software products can also use license information to inform you of the availability of applicable updates.
The Company also uses Data about webinars attendees to plan and host corporate events, host online forums and social networks in which event attendees may participate, and to populate online profiles for webinars attendees on the Company’s Websites. Additional information on the Company’s privacy practices with respect to Data about webinars attendees may be found in additional privacy statements on the event Websites, as the case may be.
The Company may also use Data about customers and webinar attendees for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.
The Company may also receive information about customers and attendees from other sources, including third parties from whom we have purchased data, and combine this information with Data we already have about you. This helps us to update, expand and analyze our records, identify new customers, and create more tailored advertising to provide products and services that may be of interest to you.
The Company uses credit card information solely to collect payment from prospective customers and attendees.
The Company uses Website Navigational Information to operate and improve the Company’s Websites. The Company may also use Website Navigational Information alone or in combination with Data about customers and Data about webinar attendees to provide personalized information about the Company. For additional information about the use of Website Navigational Information, please see the Section 7 below.
4. Disclosure of Personal Information
From time to time, the Company may partner with other companies to jointly offer products, services or programs (such as webinars or downloadable content) such as our channel partners to fulfill product trials and information requests, and provide customers and prospective customers with information about the Company and its products. To do this, we may pass your information to them for that purpose only, and they are prohibited from using that information for any other purpose. The Company does not share Data about the Company attendees with business partners unless: (1) you specifically opt in to such sharing via an event registration form; or (2) you attend a Company event and allow the Company or any of its business partners to scan your attendee badge. If you do not wish for your information to be shared in this manner, you may choose not to opt in via event registration forms and elect not to have your badge scanned at Company events. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners’ respective privacy statements.
The Company sometimes hires vendor companies to provide limited services on our behalf, including packaging, mailing and delivering items, sending postal mail, providing technical support, and processing event registrations. We provide those companies only the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Section 7 of this Privacy Statement, Website Navigational Information, specifically addresses the information we or third parties collect through cookies and web beacons, and how you can control cookies through your Web browser. We may also disclose your personal information to any third party with your prior consent.
The Company may share Data about the Company website visitors, customers and webinar attendees with the Company’s contracted service providers so that these service providers can provide services on our behalf. These service providers are authorized to use your personal information only as necessary to provide the requested services to us. Without limiting the foregoing, the Company may also share Data about the Company website visitors, customers and webinar attendees with the Company’s service providers to ensure the quality of information provided, and with third–party social networking and media websites, such as Facebook, for marketing and advertising on those websites. Unless described in this Privacy Statement, the Company does not share, sell, rent, or trade any information with third parties for their promotional purposes.
The Company uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
The Company may share Data about the Company’s customers with other companies in order to work with them, including affiliates of the Company corporate group. For example, the Company may need to share Data about the Company customers with other companies within the Company corporate family for customer support, marketing, technical operations and account management purposes. The data protection laws in these countries may be more or less extensive than laws in the country in which you are located. However, Idera and its offices and subsidiaries are governed by this Privacy Statement and will use your personal information only as set forth in this Privacy Statement.
The Company may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary in connection with a sale, merger, transfer, exchange or other disposition (whether of assets, stock or otherwise) of all or a portion of a business of the Company and/or its subsidiaries or to (1) conform to legal requirements or comply with legal process served on the Company or this website; (2) protect and defend the rights or property of the Company and this website; (3) enforce its agreements with you, or (4) act in urgent circumstances to protect personal safety or the public.
5. Children and Privacy
The Company Websites do not offer information intended to attract children. The Company does not knowingly solicit personal information from children under the age of 16.
6. Security of Personal Information
When you submit any form requiring registration, we use a secure server. The secure server software (SSL) helps protect your information as it travels over the Internet by encrypting that information before it is sent to us. We have also implemented industry-standard security mechanisms and procedures to protect data from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Cookies, Web Beacons and IP Addresses.
The Company uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Websites (“Website Navigational Information”). As described more fully below, we and our partners use these cookies or similar technologies to analyze trends, administer Websites and Services, track users’ movements around our Websites and Services, serve targeted advertisements and gather demographic information about our user base as a whole. This section describes the types of Website Navigational Information used on the Company’s Websites and Services, and how this information may be used.
Log Files, IP Addresses, URLs and Other Data.
As is true of most Company Websites, we gather certain information automatically to analyze trends in the aggregate and administer the Company’s Websites and Services. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to Internet communications standards, when you visit or use the Company’s Websites and Services, we automatically receive the URL of the website from which you came and the website to which you go when you leave our Website. This information is used to analyze overall trends, to help us improve our Websites and Services, to track and aggregate non-personal information, and to provide the Websites and Services. For example, the Company uses IP addresses to monitor the regions from which customers and website visitors navigate the Company’s Websites. The Company also collects IP addresses from customers when they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
The following sets out how the Company uses different categories of cookies.
Required cookies enable you to navigate the Company’s Websites and use its features, such as accessing secure areas of the Websites and using the Company Services. If you have chosen to identify yourself to the Company, the Company may place on your browser cookies containing an encrypted, unique identifier. These cookies allow the Company to uniquely identify you when you are logged into the Company’s Websites and Services and to process your online transactions and requests.
Functionality cookies allow the Company’s Websites and Services to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Company’s Websites and Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
Functional cookies may also be used to improve how the Company's Websites and Services function and perform, to enhance and customize your interactions with the Company, and to help us provide you with more relevant messages, including marketing communications. These cookies collect information about how website visitors use our Websites and Services, including which pages visitors go to most often and if they receive error messages from certain pages.
The Company may use its own technology (under the Company brand name or an affiliated brand name) or third parties to track and analyze usage and volume statistical information from website visitors, attendees, and customers, to provide enhanced interactions and more relevant communications, and to track the performance of the Company's advertisements. The Company and its third-party partners may also utilize HTML5 local storage or Flash cookies for these purposes. Flash cookies and HTML local storage are different from browser cookies because of the amount of, type of, and how data is stored. The Company also uses Flash cookies, to store your preferences or display content based upon what you view on the Company Websites and Services to personalize your visit.
Targeting or Advertising Cookies:
Do Not Track.
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Websites’ visited by the user about the user's browser DNT preference setting. The Company does not currently commit to responding to browsers' DNT signals with respect to the Company's Websites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. The Company takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
8. Links to Other Websites and Public Forums
9. International transfer of information collected
The Company primarily stores Data about the Company’s customers and Data about attendees in the United States. To facilitate the Company’s global operations, the Company may transfer and access such information from around the world, including form other countries in which the Company has operations. A list of the Company’s global offices is available at http://www.ideracorp.com/contactus. This Privacy Statement shall apply even if the Company transfers Data about the Company customers or Data about attendees to other countries.
10. Accessing, Updating and Correcting Your Personal Information
The Company may retain your information for a period of time consistent with the original business purpose of collection. For example, we may retain your information during the time in which you have an account to use our Website or Services and for a reasonable period of time afterward. We may also retain your information during the period of time needed for the Company to pursue our legitim business interest, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may unsubscribe here or by contacting us at any time.
12. Changes to this Privacy Statement
The Company reserves the right to change this Privacy Statement from time to time. The Company will provide notification of the material changes to this Privacy Statement through the Company’s Websites at least thirty (30) days prior to the change taking effect.
13. Contacting us.
Attn: Legal Department
2950 North Loop Freeway West
Houston, Texas 77092